It’s all about relationships






One of the best insights I took away from the recent NHS Confederation conference was the point made by Rob Webster in his keynote speech that it was time that we saw the NHS, less in terms of buildings and kit, and more in terms of it being a collection of people: clinicians, volunteers, patients and carers.  I’d like in this blog to take that point a stage further and to focus on the issue of relationships and why investing in good relationships may be one of the best things we can do to help transform the NHS.

That is not to belittle the logistical aspects of healthcare delivery.  In a system as complicated as the NHS, it is crucial that we become better at understanding the optimal approaches to deploying what are often expensive resources to deliver the best outcomes for patients within the finance which…

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