The Exeter counselling service denying “cult” allegations – Palace Gate responds

Unsafe Spaces

Last week I wrote about Palace Gate Counselling Service (also known as Phoenix Counselling Service), a firm in Exeter which recently made an online announcement that they are facing complaints from two therapists who accuse them of running a “therapeutic cult”. They state that these complainants have (unsuccessfully) reported them to a number of agencies, including the police, Adult Safeguarding, the Employment Tribunal Service and the Advertising Standards Authority.

Palace Gate strongly deny any wrongdoing, and accuse the complainants of acting out of commercial motivations. They state that there is a misconduct hearing pending, but decline to say who with. However, it appears to be with the British Association of Counselling and Psychotherapy (BACP).

The dispute seems to have triggered a decision by Palace Gate not to renew their membership of the BACP.

Since then I’ve had a couple of responses from Palace Gate via the comments threads to various…

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